Category: Client Satisfaction

I’ve seen many projects turn problematic, and the big messes – ALL CAPS emails, big delays, and shouting matches over the phone usually don’t come from clients that

My client from Pakistan had everything you’d want in a professional: expertise, efficiency, and results that spoke for themselves. But there was one challenge she

“Clients from hell” are real. Unreasonable, unpleasant, and, worst of all, reluctant to pay. If you think those are exaggerations, take a peek here https://clientsfromhell.net. For

Let’s talk about weaponized reciprocity. “Timeo Danaos et dona ferentes” is a Latin saying that means “I fear the Greeks, even when they bring gifts”.

Here are 5 good guidelines for structuring your retainers in a way that makes them be seen as highly desirable by all involved: Avoid the

Expectations dictate the level of client satisfaction. Of course, results have to be at least adequate for this to be true, but specialists often over-deliver on

I’m teaching my kids that “just” is not a polite word when describing something somebody else does. It’s ok to say “Let me just transcribe that” but