Book a call

Category: Client Satisfaction

The Summoning Total

“Clients from hell” are real. Unreasonable, unpleasant, and, worst of all, reluctant to pay. If you think those are exaggerations, take a peek here For

Read More »

The Expectation Trap

Expectations dictate the level of client satisfaction. Of course, results have to be at least adequate for this to be true, but specialists often over-deliver on

Read More »

Don’t Just. Full Stop

I’m teaching my kids that “just” is not a polite word when describing something somebody else does. It’s ok to say “Let me just transcribe that” but

Read More »